At Cinflix we encode our movie files for the best possible picture and quality, at the lowest possible bandwidth. We have determined this to between 2 to 3Mb/s. (Note If you are further from us, for example outside of the US, your may need to have a higher rate to compensate for the distance). With the current technology available today this is a very low requirement, especially considering that most 4G phones range from 3-6Mb/s, and DSL / cable are available up to 40Mb/s.
If you are having frequent pauses and stops, the first thing that should be checked is your current bandwidth. There are 2 websites we recommend for this test, as we have tested them thoroughly, and have gotten accurate results.
If your results are below 3Mbs, you will need to contact your Internet Service Provider (ISP), to determine if there is a problem with your connection, they can usually tell you your connection rate by doing a connection test directly to your modem, and can help you troubleshoot any problems, such as modem / wifi configuration etc.
If you have verified you have a good connection then upgrade to the latest version of Microsoft's Silverlight (PC / MAC)
If you still have a problem contact us and we will help you troubleshoot it, especially if the issue is with only 1 or 2 titles, we can review them to see if they need to be re-encoded.